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All telco employees should understand key information about the products and services offered to subscribers. An understanding of regulated and nonregulated revenues and the importance of the sales process is fundamental to the telco's business model. This webcast explains why it is necessary to diversify your product offerings. Topics include the products, how they work, how they are used, what the benefits are to customers and communication techniques that can be used with customers. This valuable 60-minute e-learning presentation is led by Paul McMurray, principal and founding partner of Insight Management, specializing in consulting, research and training.

$225 Members
$275 Nonmembers

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For more information contact NTCA's education department.
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