NTCA is pleased to work with you on the continuing education of your board. Each module is customized to the needs, interests, and specific circumstances of your company. For more details about pricing and the modules offered, please click the link above. To connect with NTCA regarding questions or scheduling, please add this item to your cart and proceed with the checkout process.
NTCA's compensation programs guide telcos through the complex maze of compensation, including pricing a new job, recommending bonuses and incentive programs, creating a comprehensive salary program that assigns grades and salary ranges. The program also can determine which positions are exempt or non-exempt under the Fair Labor Standards Act.
Disciplinary actions do not have to result in termination, and if used properly, can help turn a problem employee into a productive one. It is much more expensive to hire a new employee than to give an existing employee the opportunity to correct problematic behavior. NTCA's training program focuses on correcting and counseling employees, as well as documentation and follow-up discussions.
The NTCA Employee Pulse Survey gives employers an opportunity to find out from their employees their opinions, goals, and their satisfaction level with the company. The goal of the study is to provide leaders a "pulse" on their team and what will give the best return in regards to employee productivity, company performance and competitiveness.
NTCA's coaching program will help individuals identify areas that are keeping them from having the greatest impact, both with their internal staff, and out in the public arena. This proven method of working closely with the client through a series of very private and direct self-observation and learning exercises will help executives manage more effectively, and prepare other levels of employees to step into leadership and supervisory roles.
NTCA's Executive Search consulting service is designed to help small, independent telecom providers locate and hire a new chief staff executive whose knowledge, skills and experience are a match for the telco's mission and goals.
This interactive, hands-on training session provides an overview of appropriate questions to ask in an interview and how to evaluate and hire the best candidate. NTCA uses mock interviews with participants to improve interviewing skills.
Properly written job descriptions are an important management tool. Employees need to know what supervisors expect of them and the main objectives of their positions. This NTCA service helps telcos develop a job analysis to create or update unique job descriptions.
Performance appraisals are useful in documenting and facilitating discussion on how an employee is performing. Proper documentation and communication is important for employees to know if they are meeting expectations and what improvements they need to make. NTCA will develop a customized performance management system and train managers in how to conduct a useful performance appraisal session with employees.
NTCA will assist with creating or updating a personnel policy manual that clearly sets out the telco's policies on personnel issues. This manual will be customized and ready to distribute to employees.
NTCA helps telcos develop and update recruitment and termination processes. This service includes advice on writing and placing employment advertising, creating acknowledgment cards or letters, following up with applicants, checking references, developing interview questions, creating an employment application, making the offer and getting ready for orientation. While NTCA will not advise on specific cases involving termination, the service will put in place the systems that will enable managers to deal appropriately with employee issues on a case-by-case basis.
NTCA works with local state telecom associations to provide staff to speak at state events. Presentations cover an array of issues, including Washington updates, regulatory and legislative issues, human resources, marketing, image, public relations, industry trends and technology.
NTCA's program offers sound advice on addressing workplace harassment. A good defense, if sued, is to show that the telco has a written policy against harassment in place and that employees have received training on it by someone outside of your own organization. NTCA can provide that training.
This comprehensive guide is designed to help telco executives, board officers and operational staff learn more about how to develop a risk-management approach to cybersecurity—your company’s best defense against a proactive cyber adversary.